Business Administration (Management) - Level Three - MICAD Online Training Academy

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Module 1 – Managing Customer and Workplace Relations 5 Units

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Module Content

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1.1 – Observe Protocol in a Business Environment

1.2 – Contribute to Effective Workplace Relationships

1.3 – Lead and Manage People

1.4 – Manage Workplace Relations

1.5 – Deliver Quality Customer Service

Module 2 – Operating Computer Applications 5 Units

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2.1 – Use Computer Technology in Business

2.2 – Operate Database Application (Advanced)

2.3 – Operate a Presentation Package (Advance)

2.4 – Operate a Spreadsheet Application (Advanced)

2.5 – Operate a Word Processing Application (Advanced)

Module 3 – Applying Communication Skills 3 Units

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3.1 – Apply Language and Communication Skills

3.2 – Communicate Information Relating to Work Activities

3.3 – Research, Prepare and Present Information

Module 4 – Managing Health and Safety Procedures 2 Units

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4.1 – Participate In Environmental Workplace Practices

4.2 – Maintain Workplace Safety

Module 5 – Managing Conflict Resolution 5 Units

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5.1 – Deal with Conflict Situations

5.2 – Facilitate the Mediation Process

5.3 – Display Human Relation Skills

5.4 – Manage Stress

5.5 – Manage Time

Module 6 – Initiating Policy Development in Organizations 2 Units

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6.1 – Contribute to Policy Development

6.2 – Plan and Administer Human Resources Policy

Module 7 – Managing Performance 2 Units

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7.1 – Monitor Performance and Provide Feedback

7.2 – Implement Improved Work Practices

Module 8 – Planning Business Development and Entrepreneurship 3 Units

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8.1 – Craft Personal Entrepreneurial Strategy

8.2 – Conduct Research and Prepare Marketing Plan to Achieve Goals

8.3 – Develop A Business Plan

Module 9 – Managing Sales and Services 2 Units

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9.1 – Ensure Sales and Service Delivery

9.2 – Manage Business Customers

Module 10 – Providing Quality Leadership to Effect Organizational Change 4 Units

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10.1 – Maintain Operational Quality and Productivity

10.2 – Develop and Implement Operational Plans

10.3 – Benchmark and Continuously Improve Operational Quality

10.4 – Produce Management Reports to Enable Effective Decision-Making

Module 11 – Managing Business Resources 2 Units

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11.1 – Co-ordinate Business Resources

11.2 – Plan Inventory Levels

Modules 12 – Managing Financial Records 5 Units

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12.1 – Prepare and Manage Budgets and Forecasts

12.2 – Prepare Quotations/Contracts

12.3 – Draft Legally Binding Documents

12.4 – Apply Contract and Procurement Procedures

12.5 – Apply the Principles of Confidentiality and Security

About Instructor

Alexander C. Lammie

42 Courses

Not Enrolled

This course is currently closed

Course Includes

13 Modules
40 Units