Industrial Security Operations - Level One - MICAD Online Training Academy

Expand

Module Content

0% Complete 0/55 Steps

1.1 – Communicate in the Workplace

1.1.1 – Types of information that may be encountered in the workplace

1.1.2 – Stages of the communication process

1.1.3 – The importance of clarifying work-related instructions

1.1.4 – Guidelines for carrying out instructions within specified time frames

1.1.5 – Conflict resolution techniques

1.1.6 – Procedures for organizing information in a clear, concise, and logical manner

1.1.7 – Importance of completing workplace documents

1.1.8 – Ways to secure documents and information

1.1.9 – Importance of recording information relevant to incidents

1.1.10 – How to set out, present, and maintain documents

1.1.11 – Importance of writing documents using appropriate language

1.1.12 – Importance of using clear, concise, and appropriate language in all verbal communication

1.1.13 – Techniques for operating communication equipment and systems

1.1.14 – Reasons for using approved communication terminology and call signs

1.1.15 – Importance of meeting enterprise requirements when interacting with clients/customers

1.1.16 – Factors that should be considered when providing advice to clients/customers and the public

1.1.17 – Guidelines for recording and filing details of advice

1.2 – Handle Telephone Calls

1.2.1 – Organization’s policy for handling telephone calls

1 of 3

Module 2 – Maintaining Interpersonal Relationships 36 Units

Expand

Module Content

0% Complete 0/36 Steps

2.1 – Maintain and Effective Relationship with Clients/Customers

2.1.1 – Relevant terms and concepts

2.1.2 – Organization’s principles and requirement for dealing with clients/customer

2.1.3 – Components of effective relationships

2.1.4 – Professionalism and its importance in the workplace

2.1.5 – Importance of maintaining uniform, personal grooming and personal presence

2.1.6 – Importance of keeping visible work area tidy and uncluttered

2.1.7 – Procedures for storing equipment

2.1.8 – Importance of identifying and understanding client requirements according to the assignment instructions

2.1.9 – How to monitor and act on the changing needs of client/customer

2.1.10 – Use of interpersonal communication skills in client contact assignments

2.1.11 – Ways of applying customer service skills to meet client/customer needs

2.1.12 – How to Identify, deal with and record possible causes of client/customer dissatisfaction

2.1.13 – Importance of maintaining client/customer confidentiality

2.2 – Work as Part of a Team

2.2.1 – Importance of knowing and following employer’s operating procedures and assignment/work instructions

2.2.2 – Team aims, goals and objectives

2.2.3 – Value of maintaining personal work standards

2.2.4 – Importance of supporting team leader and colleagues

2.2.5 – Methods for sharing work-related information and knowledge

1 of 2

Module 3 – Maintaining A Safe And Healthy Work Environment 3 Units

Expand

Module Content

0% Complete 0/3 Steps

3.1 – Follow Occupational Health and Safety Procedures

3.2 – Provide Basic First Aid

3.3 – Manage Intoxicated Persons

Module 4 – Applying Legal Procedures 1 Unit

Expand

Module Content

0% Complete 0/1 Steps

4.1 – Understand and Apply Legal and Procedural Requirements

Module 5 – Carrying Out Data Entry And Retrieval Procedures 1 Unit

Expand

Module Content

0% Complete 0/1 Steps

5.1 – Carrying Out Data Entry And Retrieval Procedures

Module 6 – Applying Basic Defensive Techniques 1 Unit

Expand

Module Content

0% Complete 0/1 Steps

6.1 – Applying Basic Defensive Techniques

Module 7 – Maintaining Safe Encounters 3 Units

Expand

Module Content

0% Complete 0/3 Steps

7.1 – Apprehend and Arrest Offenders/Employ Baton and Handcuffs

7.2 – Control Access to and Exit from Premises

7.3 – Operate Basic Security Equipment

Module 8 – Maintaining Security Procedures 2 Units

Expand

Module Content

0% Complete 0/2 Steps

8.1 – Maintain the Security of Premises and Property

8.2 – Control and Direct Crowds

Module 9 – Observing Security Procedures 2 Units

Expand

Module Content

0% Complete 0/2 Steps

9.1 – Observe and Monitor People

9.2 – Handle Canine for Security Patrol

Module 10 – Providing Auxiliary Security Functions 3 Units

Expand

Module Content

0% Complete 0/3 Steps

10.1 – Maintain Lost and Found Facility

10.2 – Operate a Security Vehicle

10.3 – Receive and Distribute Incoming Mail

Module 11 – Crafting Personal Entrepreneurial Strategy 1 Unit

Expand

Module Content

0% Complete 0/1 Steps

11.1 – Crafting Personal Entrepreneurial Strategy

You are not signed in, Log In now to begin a course or continue working!

Industrial Security Operations – Level One

Course Content

About Instructor

Alexander C. Lammie

Course Includes