Providing Top-Notch Customer Service - MICAD Online Training Academy

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In this customer service introductory course, you will learn about the techniques used by top customer service workers in big corporate industries that will help you stand out in your role as a Customer Service Agent. Explore the many ways to bring efficiency to your role, the tools you may encounter, and how to master them, as well as how to connect with customers on a personal level and work effectively in a team and with colleagues.

Course Content

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Module 1 – Customer Service In the Workplace 14 Units

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Module Content

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1.1 – The Work Environment

1.1.1 – Customer Service Job Description

1.1.2 – Customer Service Jobs

1.1.3 – Job Decription of a Customer Service Professional

1.1.4 – Contact Centers

1.1.5 – Qualifications Typically Needed to Become a CSW

1.1.6 – Training

1.1.7 – Skillsets for the Customer Service Professional

1.1.8 – Customer Expectations

1.1.9 – Observation and CSW Performance

1.2 – Understanding The Customer

1.3 – Stages In the Buying Process

1.4 – Handling Difficult Customers and Situations

1.5 – Mastering Customer Diversity

About Instructor

Alexander C. Lammie

42 Courses

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This course is currently closed

Course Includes

1 Module
14 Units