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INDUSTRIAL SECURITY OPERATIONS
AFTER-TRAINING STEPS  PSRA-RECAP QUESTIONS REPORT-WRITING EXAMPLES PSRA LOCATIONS APPLICATION LETTER-EXAMPLE RESUME' LETTER INTERVIEW TIPS

Play the video below to start the whole video playlist automatically. 
Refresh yourself on the following before going into an interview at PSRA or for the Job.
You will be happy you did, wE DO WISH YOU THE VERY BEST.

INDUSTRIAL SECURITY QUICK STUDY SERIES VIDEO VERSION

INDUSTRIAL SECURITY QUICK STUDY SERIES TEXT VERSION

1. How do you write a Report?

1). Security Company address at the top left hand corner

2.) Date when report is written

3.) Name, Title and Address of Client Person receiving the report

4.) Reference (Subject or Heading of the report)

5.) Body (containing only the facts and no opinion, of the incident)

6.) Signature (Your Name Rank and Regulation Number)

2. What are the Six (6) Keys of Report Writing?

1. Who (The people involved)

2. What (The facts of the incident; no opinion allowed)

3. Where (Location or address that the incident occurred)

4. When (Time and Date of the incident) Why (Reason the accused committed the act)

5. How (The way the accused managed to do the crime)

3. What is the first thing you do when you get to work?

Get into uniform and Take over from the handing over Officer, or Log in.
(Depends on the duty assigned)

4. What is Patrolling?

Patrolling is the movement from one point to another on the location, whether by Walking, Riding or Driving, utilizing the senses of seeing, hearing and smelling to Check and observe the surroundings to ensure that all remains safe and secure

5. Describe the Handing and Taking over process.

Handing over of a guard duty refers to the passing on of responsibilities of a particular security post and all equipment and company items at that post, by the outgoing guard to the incoming guard.

6. What is Security?

Security is the Protection of Life and Property from loss through theft, Fire, Fraud or any other intentional damage or waste.

7. Who is a Security Officer?

A Private Citizen who is Trained, Certified and Licensed and can be hired by another Private Citizen or Organization to carry out protection duties.

8. Outline the things a Security Officer should not do whilst on duty.

(1.) Use Cellphone, (2.) Smoke, (3.) Gamble, (4.) Drink Alcoholic Beverages, (5.) Thief, (6.) Play Card Games, (7.) Play Video Games, (8.) Play Loud Music, (9.) Sleep, (10.) Entertain unauthorized persons on his location/post, (11.) Read magazine, (12.) Beg, (13.) Hustle, (14.) Accept gifts from the client or guests, (15.) Abandon location.

9. What is Access Control?

MEANING 1: Manning entrances or exits

MEANING 2: Giving or denying access to persons inside or outside your location

10. List the Activities carried out when Doing Access Control.

1. Check for Identification

2. Check for Pass (Visitors Pass, etc.)

3. Log in and out persons/Vehicles

4. Search Persons/Vehicle

11. Give some SECURITY BARRIERS which help the officer to carry out effective access control.

(1.) Gates, (2.) Doors, (3.) Barriers, (4.) Proper fencing, (5.) Cones (for detour and parking spots etc), (6.)Tire Spikes.

12. What is the duty of a Security Officer?

To protect Life and Property.

13. What should you do if something happened on your location (such a fire etc.)

Inform base

Report to Supervisor

Write a Report.

14. Name the Qualities/ Attributes of a Security Officer.

Confident, Reliable, Trustworthy, Tactful, Physically Fit, Punctual, Fair & Firm, Honest and Dependable ...and so on

15. What are the Functions of a Security Officer?

1. Preserve The Peace

2. Enforce Rules And Regulations Established By The Employer (Standing Orders)

3. Patrol and do Fire and  Hazard Checks

4. Protect Life and Property

5. Provide Access Control

16. How early should a Security Officer arrive at a location before the start of his/her shift?

He/She MUST be at-least Fifteen (15) Minutes earlier before shift starts.

17. What does the term “minute-man” stands for?

This means that any security officer is always ready for any duty, even if it is suddenly called upon him/her. They always have uniform cleaned and ironed and therefore can take on the task confidently and promptly.

18. What is Communication?

MEANING 1. The imparting or exchanging of information by speaking, writing, or using some other medium.

MEANING 2. Means of sending or receiving information, such as through telephone lines or computers.

19. What is a report?

A spoken or written account of an event or incident given to authorized personnel by the security officer.

20. How many types of reports are there?

There are two major types of reports:

1. The Daily or Routine Report (information that is put in Log books, Inventory reports etc.) and

2. The Incident Report.

21. What is a Daily Report?

A Daily or Routine report covers all information written in log books and request for location inventory replenishment.

22. What is an Incident Report?

An Incident Report is a tool used to capture and present details relating to injuries and accidents, near misses, property and equipment damage, health and safety issues, security breaches and workplace misconduct.

23. An Accident report falls under which type of report?

An accident report falls under the category of Incident Report.

24. Explain Accident reports?

Accident reports specifically refer to unexpected occurrences that resulted in serious physical or psychological injury or death.

Examples (Slip, trips and falls and Motor vehicle accidents).

25. What official tool does a security officer use at his/her location to record occurrences/ events?

A Log Book.

26. Describe the term ‘Conflict Resolution’?

Conflict resolution can be defined as the informal or formal process that two or more parties use to find a peaceful solution to their dispute.

27. What is First Aid?

The immediate assistance given by a first responder to any person suffering from either a minor or serious illness or injury, with care provided to preserve life, prevent the condition from worsening, or to promote recovery.

28. What is Occupational, health and Safety (OHS)?

Occupational health and safety (OHS) relate to health, safety, and welfare issues in the workplace.

OHS includes the laws, standards, and programs that are aimed at making the workplace better for workers, along with co-workers, family members, customers, and other stakeholders.

29. What is the Operational Procedure relating to the Baton?

1.) A Baton must be deemed and treated as a weapon

2.) A Baton must be holstered at all times when carried on person

3.) A Baton must be kept in a safe place under security watch when not in use

4.) A Baton must be wielded (used) only in the case of defending self or another person from direct harm or threat

5.) A Baton must be affixed to hand properly using the supporting string when in use to avoid unintentional damage to self or another person.

30. What is Standing Orders?

Many security companies refer to standing orders as Post orders. They both are the same thing.

Standing orders are the procedures and rules for a specific area or post.

They may vary from location to location within the company and on the site. Each post has its own standing orders. Standing orders are your most important reference. They tell in detail what is involved in your job.

Standing orders are usually given to your company by the client or owner of the establishment where you work, and then they are given to the security officer, by their supervisor.

31. What are Standard Operating procedures?

Standard operating procedures are the general rules which govern a whole company, they cover company policies and ways of doing things.

These relate to all sites in the company. These may include expectations such as dressing neatly, being honest, and treating the public politely.

They may also tell about company rules as well as health and safety issues for the workplace.

32. What is Observation?

Observation is making a mental picture of what one sees with particular reference to small details. Cultivating the mind and memory to be retentive.

PSRA LICENSE GATHER THEM



PSRA License Requirements

New incoming or renewing officers will pay $1,200. There's is also at least an additional $3,850, for insurance if one does not already have an insurance policy before registration at PSRA.

Finger-print receipts may be purchased at any Inland Revenue Department cost, $3,000.00, $6,000.00 and $8,000.00 Receipts should be attached to the finger-print cards and submitted to the Criminal Records Office, C.I.B. Headquarters, 34 Duke Street or to the following Police Stations Summit in St. James, May Pen in Clarendon and Pompano Bay in St. Mary for the finger-print search to be done.

Interview: All individuals must be interviewed by the Private Security Regulation Authority staff. *Please note that the Registration Card provided by the Authority must be signed by the security guards and kept on his or her person at all times while he or she is on duty. Where a Police Officer is used as a referee, the Police Officer must be a Gazetted Officer of or above the rank of Deputy Superintendent of Police​​​​​​.

Form 2 is issued at PSRA it is your application form

PSRA LOCATIONS

PSRA: Saint James

Shop 13 and 15, Bisco Mall, 6 - 8 Union Street, Montego Bay.

PSRA: Kingston

6th floor Office Centre Building, 12 Ocean Boulevard, Kingston Mall.

REPORT WRITING EXAMPLE

Nice People Security Company
13 Jamaica Beach
Tower Isles
St. Mary

March 26, 2014.

Mr. Herbert Mayne.
Supervisor,
Nice People Security Company.

REPORT ON MALE GUEST WHO TRIPPED
AND FELL ON FRONT LAWN OF CITIWALK RESORT ON 13.03.14

Reporting that on Wednesday, March 13, 2014, about 2:58pm, guest Thomas Callum, tripped on a garden hose and fell on the front lawn of The Citi Walk Resort located at 49 Beachwood Drive, Oracabessa, St. Mary,

About 2:58pm while walking past the front lawn area, my attention was drawn to a loud cry, I looked in the direction the sound came from, and saw across the lawn, a Caucasian male guest, on his back, he seemed to be writhing in pain, holding on to his left ankle, screaming.

I ran over to him as other guests started moving toward and crowding around him, I immediately ordered the other guests to give him room, as I radioed the staff nurse at the Medic Bay, My Duty Supervisor, and the Police Outpost, for emergency assistance. I observed the garden hose was loosely hanging from his left leg, as I reassured him that professional help, is on their way. 

We could hear the ambulance siren approaching fast, it arrived at our position at about 3:02pm, the medic staff, headed by nurse Joy, ran toward the man with a stretcher, My Duty Supervisor, Oliver Samuels, and a Police Officer, Constable Noel Aarons, also arrived a minute later.

The victim gave his name, as Thomas Calum, a 57 years old resident, of Georgia, USA. The nurse finished administering First Aid, and they lifted him onto the stretcher, and into the ambulance, and the nurse informed us that he requires hospital treatment and follow-up monitoring. They left the premises at 3:25pm. I made the relevant entries in the logbook.

Based on the investigation in the matter, the garden hose does not have a proper enclosing to remove it from the footpath and neither were there any signs warning against the potential dangers of traversing that area. I recommend that representations be made to the management to have same remedied and that the staff members who use the garden hose, properly tuck them away when no longer in use.

___________________
Alexander Lammie,
Security Officer,
#007 

HOW TO STRUCTURE A REPORT

 

A written report is structured in Six (6) Parts:

1. The Security Company Address
2. The Date the report is Written
3. The Recipient
4. The Reference
5. The Body
6.The Signature

 

 

1. The Security Company Address: This goes at the top left-hand corner of the report. It is the very first thing to be written on the paper. It is written like this:

Marksman Security Company
13 Jamaica Beach 
Tower Isles
St. Mary

Please note well that some companies may still use the older ‘right-oriented’ Company Address format. This means that instead of placing the Security Company Address on the left (according to the new format), they still place it on the right.

 

2. The Date: This date is the first but not the only date to be written in the report. it goes beneath the Security Company Address similar to when writing a letter. It is the date when the officer is giving his written account of the incident that has taken place sometime earlier.

 

3. The Recipient or The Client: This is a Name, Position or Title and Address of whoever will receive the report. In most occasions, the report may be written to the client (the owner or operator of the business which your safeguard), however, other times that same report may be requested by your Security Company’s Administrative office. It is to be assumed at all times that your report may end up in a Court of law.

 

4. The Reference: The same as Re: Male Guest fell down on front Lawn. This is just like a newspaper headline, it is necessary. It tells the receiver a summary of what the report will be about. Most busy managers who receive several reports per day, often read each report on a priority basis, therefore, the better your reference is the quicker your report will get read and actioned. Stay away from one-word references such as “THEFT“. It is far better to give a little bit more information such as “Stolen Parcels of Soap found in possession of Employee“. Remember also to underline your reference at all times to show the importance and also your knowledge in creating a proper operational or incident report.

 

5. The Body: This is the entire ‘meat of the matter’. The body is the largest portion of the structure of a report. It contains all the facts/ information such as: ‘The Incident date‘, ‘The incident time‘, ‘The Location‘, ‘The Duty covered by the officer‘, etc. The body is built chronologically. This is pulling from memory and pocketbook the details related to the report and placing them down in writing, in the order they occurred until you are done. A good body starts with giving the receiver details the shift start, then incident and how it all played out and finally how shift ended.

 

6. The Signature: The signature is made up of three (3) main parts: The Security Officer’s Name, The Security Officer’s Rank and The Security Officer’s Badge or Regulation Number. This is usually placed centered at the end of a report.

 

Example:                      Alexander Lammie
                                           s/o #007


INTERVIEW TIPS & GUIDELINES

Getting Ready for PSRA Interview?

Here are Tips and Steps

The Interview Dress Code:

FEMALES:

    • No short skirt

    • No spaghetti strap blouse

    • No excessive make-up

    • No tight revealing skirt, pants, blouse etc.

    • No slippers

    • No excessive earrings

 

MALES

    • No T-shirt

    • No Jeans

    • No sneakers

    • No Jewellery

    • No shorts

 

 

General Interview Questions And Answer Tips:

  • What is your name?

    • Answer tip: Say you first and last name, and stop there (say Sir, or Miss at all times).

 

  • Tell me about yourself.

    • Answer tip: Do not talk about a spouse, child/ren, relatives or friend. This question is strictly about you. Say you like to read, enjoy building websites, drawing, painting and spending time with family.

 

  • What are your strengths?

    • Answer tip: Say something like – you are honest and trustworthy, very willing to work and can follow instructions well etc.

 

  • What are your weaknesses?

    • Answer tip: Say something like – you dislike whenever a task is given to the team to complete as group work, colleagues leave all the load on you, therefore, leaving you feeling frustrated and breaking your work enthusiasm.

 

  • Have you been employed before?

    • Answer tip: If yes, you will need to say if you are still employed there, if no, then you will need to give a good explanation for why not. this will determine if you will be eligible for the job.

 

  • What are your plans for the future?

    • Answer tip: It would be wise to keep entrepreneur ideas out of your answer, say something like you would like to see yourself as a supervisor in five years at their humble establishment.

 

  • Where do you live?

    • Answer tip: An address can cause a candidate to NOT be considered for a job. If the address is at a volatile community or you simply live too far from your new workplace. These are cause for deep concerns and you may even have to relocate permanently just to get and keep a good job.

 

  • Why do you want to be a security officer?

    • Answer tip: Say something like “because I would like a stable job and a steady income”. Stay away from patriotic words such as “Ever since a child I have always loved the uniform and wanted to become one”.

 

  • Why should I hire you?

    • Answer tip: another way to remind them about your strengths. Say something like “because I am dependable, tactful in handling visitors or customers and enjoys mastering hard tasks”

 

  • How long do you want to work as a security officer?

    • Answer tip: This should be a period longer than five years. The best answer to give is – “I wish to build a career with your company”.

 

  • Why did you choose our company for employment?

    • Answer tip: This is where you will talk about your findings after doing your research about the company before the interview date.

 

  • What salary are you looking for?

    • Answer tip: In the security industry, the average salary is between $20,000 and $30,000 presently and even if it is possible that you will be paid more, you should answer on the lower end of that range.

 

  • How many dependents do you have?

    • Answer tip: A dependent is usually your child/ward that is depending on you for financial benefits. if you say you have too many (four or more), you run the risk of being turned down simply because the employer will reason that your salary will not manage and you may turn up absent too many times due to this.

 

  • Do you have a license?

    • Answer tip: Should say yes at this point, or you are going for it as soon as police record returns.

 

  • Do you have a security training certificate?

    • Answer tip: Should say yes at this point.

 

  • Who trained you?

    • Answer: Alexander Lammie, PSRA Approved Training Officer from MICAD Limited (if you were trained by us)

YOU WILL USUALLY BE ASSESSED FROM FOUR DIFFERENT CATEGORIES:

    1. Deportment – A person’s behavior or manners. How a person acts and presents himself in public. In an interview the moment you walk through the door you are being assessed, body language and all.

    2. Introduction – This is giving brief information to the interviewer about yourself, for example, your name and the purpose you are there for. See this is how you greet everyone and the first things you say going into the interview room.

    3. Awareness of Job Expectations – Knowledge or understanding of a particular subject, situation, or thing. Interviewers are looking for persons with prior knowledge of the job. This means you should have been trained, possibly had some experience and also did your research on common things pertaining to that establishment.

    4. Confidence – A feeling or belief that you can do something well or succeed at something. Self-confident people are able to express themselves freely and create a lasting impression on the minds of employers during job applications and interviews. Even if you are nervous it is very possible to come off very confident by not showing the anxiety at all. Be very careful not to say too much as it is much more possible to run into trouble that way and possibly start to appear over-confident and full of yourself. Balance it.

 

GO OUT AND GET HIRED!

10 Tips for a successful Job Interview

    1. Conduct Research on the Employer, Hiring Manager, and Job Opportunity. Learn as much about the company as possible.

    2. Review Common Interview Questions and Prepare Your Responses.

    3. Dress for Success.

    4. Arrive on Time, Relaxed and Prepared for the Interview.

    5. Make Good First Impressions.

    6. Be Authentic, Upbeat, Focused, Confident, Candid, and Concise.

      (Candid- Truthful and straight forward, Frank.)

      (Concise- Giving a lot of information clearly and in a few words; brief but comprehensive.)

    7. Remember the Importance of Body Language.

    8. Ask Insightful Questions.

    9. Sell Yourself and then Close the Deal.

    10. Thank Interviewer(s) politely.

 
 

The Do’s of an Interview

  • Always knock before entering a room.

  • Always extend greetings to everyone you will see.

  • Always stand until told to sit.

  • Begin your interview by introducing who you are and why you came.

The Don’ts of an Interview

  • Don’t be late

  • Don’t smoke before the interview or wear strong perfume.

  • Don’t criticize former employers or colleaques.

  • Don’t chew gum during the interview.

  • Do not slouch or fidget around.

  • Don’t be too confident.

  • Do not lack self-confidence or appear timid and shaky.

  • Poor communication skills are an absolute put off.

  • Body language must not reflect negatively.

  • Do not lack the relevant subject knowledge

  • If the interview board is harsh, do not lose your cool during the interview.

EXAMPLE OF LETTER OF APPLICATION



Example of a Letter of Application

Jody-Ann Clarke
Rosewood District, Rosewood 
St. Elizabeth

November 20, 2020

Mrs. Myrie
Human Resource Manager
Platoon Security
McTyre Road
Manchester

 

Dear Mrs. Myrie:

I hereby humbly apply for the position of an unarmed security officer at your noble institution. I have a great interest in this position and would appreciate your consideration as a candidate for the role.

I possess excellent communication skills, and is an organized and very observant trained security officer, having completed my training with Mr. Alexander Lammie, Security Trainer at the Meritorious Institute of Continuing Academic Development (MICAD) Limited. I do aim to cooperate and deliver my best professional standard to complement and propel the continued growth of this organization.

I would like to discuss any job opening opportunities. Please feel free to call me at 876-555-2232, any time convenient to you during regular business hours.

Thank you for taking the time to review my resume. I look forward to talking with you.

Sincerely,

_____________________
Jody-Ann Clarke
Enclosure

EXAMPLE OF RESUME'



Example of a Resume` (Curriculum Vitae)

JODY-ANN CLARKE
Rosewood District, Rosewood P.O. St. Elizabeth
Telephone: 876-546-2232 | Email: jodyannclarke45@gmail.com


 

Excellent communication skills, organized and observant trained security officer. Aiming to cooperate and deliver my best professional standard to complement and propel the continued growth of this organization.

 


EDUCATION

INDUSTRIAL SECURITY TRAINING
CERTIFICATE OF COMPLETION
MICAD LIMITED | OCHO RIOS 2020

• Completed full 80hours of Industrial Security training in all basic security areas such as Access Control, Patrolling, Search Procedures, Time Management, Handing and Taking over procedures, Fire Precaution, Basic First Aid, Report Writing, Baton Techniques, Customer Service and other units as well.

 

COSMOTOLOGY

CERTIFICATE OF COMPLETION
DEL’S BEAUTY SCHOOL | KINGSTON 2016

• Massage, Facial, Nail Technician and Hair Stylist.

 

ACTIVITIES & INTERESTS


• Socializing
• Surfing the Internet
• Listening Music

 

REFERENCES

SONIA CLARKE
Telephone: 876-813-2188

 

OMAR STERACHAN
Telephone: 876-693-8255